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GENERAL FAQ

Why should I choose The Health Arrow for my home health products?

The Health Arrow offers premium, eco-friendly home health products like bidets, air purifiers(coming soon), and water purification systems(coming soon), designed to enhance your well-being. Our products are rigorously tested for quality, backed by industry-leading warranties, and come with free shipping and exceptional customer support to ensure a seamless experience.

Are The Health Arrow bidets easy to install for someone without plumbing experience?

Yes! Both the MIZU FLOW Bidet Attachment and KUMO Toilet Seat Bidet are designed for simple DIY installation. With clear instructions and all necessary hardware included, the only tools needed is a Phillips screwdriver, most users can install them in 8–15 minutes without plumbing expertise. Check out our installation videos here.

How does The Health Arrow contribute to eco-friendly living?

Our bidets reduce toilet paper use by up to 80%, which lowers water and energy waste from paper production. We also use minimal packaging and design durable, long-lasting products that won’t end up in a landfill after a year.

What is the return policy for your products?

We offer a 30-day money-back guarantee on all products. If you’re not completely satisfied, return your item in its original condition for a full refund. Contact our support team for hassle-free assistance.

Do your products come with a warranty?

Yes. Both the MIZU FLOW and KUMO come with a 18 Month limited warranty covering manufacturer defects and hardware issues.

Are your bidets electric?

No, both the MIZU FLOW and KUMO bidets are non-electric, using ambient water from your toilet’s existing water supply. This makes them energy-efficient, cost-effective, and easy to install.

Do the bidets spray too soft or hard?

Nope. Both bidets include adjustable water pressure, so you can find the perfect balance of comfort and cleanliness.

Do your bidets work with all toilet types?

The MIZU FLOW fits 95% of standard one- and two-piece toilets, though French curve toilets are not recommended due to their unique shape. The KUMO fits 95% of elongated toilets, requiring only 1.75 inches from the front of the tank to the center of the toilet seat mounting hole. Check our compatibility guide or contact support for specific toilet models.

Can I contact customer support if I have questions about a purchase?

Absolutely! Our friendly support team is available via email or text to assist with product questions, installation, or pre/post-purchase support. Visit our Contact Us page for more information.

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