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General

MIZU FLOW

KUMO

GENERAL FAQ

Why should I choose The Health Arrow for my home health products?

The Health Arrow offers premium, eco-friendly home health products like bidets, air purifiers(coming soon), and water purification systems(coming soon), designed to enhance your well-being. Our products are rigorously tested for quality, backed by industry-leading warranties, and come with free shipping and exceptional customer support to ensure a seamless experience.

Are The Health Arrow bidets easy to install for someone without plumbing experience?

Yes! Both the MIZU FLOW Bidet Attachment and KUMO Toilet Seat Bidet are designed for simple DIY installation. With clear instructions and all necessary hardware included, the only tools needed is a Phillips screwdriver, most users can install them in 8–15 minutes without plumbing expertise. Check out our installation videos here.

How does The Health Arrow contribute to eco-friendly living?

Our bidets reduce toilet paper use by up to 80%, which lowers water and energy waste from paper production. We also use minimal packaging and design durable, long-lasting products that won’t end up in a landfill after a year.

What is the return policy for your products?

We offer a 30-day money-back guarantee on all products. If you’re not completely satisfied, return your item in its original condition for a full refund. Contact our support team for hassle-free assistance.

Do your products come with a warranty?

Yes. Both the MIZU FLOW and KUMO come with a 18 Month limited warranty covering manufacturer defects and hardware issues.

Are your bidets electric?

No, both the MIZU FLOW and KUMO bidets are non-electric, using ambient water from your toilet’s existing water supply. This makes them energy-efficient, cost-effective, and easy to install.

Do the bidets spray too soft or hard?

Nope. Both bidets include adjustable water pressure, so you can find the perfect balance of comfort and cleanliness.

Do your bidets work with all toilet types?

The MIZU FLOW fits 95% of standard one- and two-piece toilets, though French curve toilets are not recommended due to their unique shape. The KUMO fits 95% of elongated toilets, requiring only 1.75 inches from the front of the tank to the center of the toilet seat mounting hole. Check our compatibility guide or contact support for specific toilet models.

Can I contact customer support if I have questions about a purchase?

Absolutely! Our friendly support team is available via email or text to assist with product questions, installation, or pre/post-purchase support. Visit our Contact Us page for more information.

MIZU FLOW FAQ

What makes the MIZU FLOW Bidet Attachment different from other bidets?

The MIZU FLOW is a non-electric, ambient water bidet attachment that delivers a refreshing, hygienic cleanse. Its slim design fits 95% of toilets, and the adjustable nozzle with customizable pressure ensures a personalized experience, making it a perfect blend of simplicity and performance.

Does the MIZU FLOW need batteries or power?

No. The MIZU FLOW is completely non-electric—powered entirely by your water line.

Can I adjust the water pressure on the MIZU FLOW?

Yes! The MIZU FLOW features an easy-to-use control panel that lets you adjust the water pressure from a gentle mist to a stronger spray, ensuring a comfortable and effective cleanse tailored to your needs.

How do I clean and maintain the MIZU FLOW Bidet Attachment?

The MIZU FLOW has a self-cleaning nozzle that rinses automatically before and after each use. For periodic cleaning, simply wipe the attachment with a mild household cleaner and soft cloth—no complex maintenance required.

Will the MIZU FLOW fit my toilet?

The MIZU FLOW fits 95% of standard one- and two-piece toilets, though French curve toilets are not recommended. Its adjustable mounting plate ensures a secure fit. Check our compatibility guide or contact support for confirmation.

Does the MIZU FLOW have warm water?

MIZU FLOW uses ambient water from your water supply, so it does not provide warm water. Its non-electric design prioritizes simplicity, energy efficiency, and affordability, delivering a refreshing cleanse at room temperature.

Is the nozzle self-cleaning?

Yes! The MIZU FLOW’s nozzle is self-cleaning, automatically rinsing itself before and after each use to ensure hygiene and reduce maintenance.

Can the MIZU FLOW be used in apartments or rental homes?

Absolutely! The MIZU FLOW is non-invasive, easy to install, and removable without damaging your toilet, making it an ideal choice for renters or temporary setups.

How does it compare to the KUMO?

The MIZU FLOW is a slim bidet attachment that installs under your existing toilet seat. The KUMO is a full toilet seat replacement with a soft-close seat, and a premium design. Both are non-electric, offer self-cleaning , water pressure control and dual nozzles but the MIZU FLOW is more compact, not restricted to only elongated toilets and has the adjustable spray angle feature.

Can I adjust the spray angle?

Yes! The nozzle allows for angle adjustments to ensure precise and comfortable cleansing, customizable via the control dial.

Can I use it during pregnancy or postpartum?

Definitely! The MIZU FLOW’s adjustable water pressure, feminine wash nozzle and gentle cleansing make it an excellent choice for pregnancy or postpartum care, providing soothing hygiene without irritation. Always consult a healthcare provider for personalized advice.

KUMO FAQ

What makes the KUMO bidet seat different from other bidets?

KUMO is a non-electric bidet seat that replaces your existing toilet seat entirely. It features dual wash modes, smooth pressure control, a brass inlet, and replaceable nozzles—all in a clean, modern design.

Will the KUMO fit my toilet?

The KUMO fits 95% of elongated toilets, requiring only 1.75 inches from the front of the tank to the center of the toilet seat mounting hole. Check our compatibility guide or contact support to confirm compatibility for non-standard toilets.

Is the KUMO Toilet Seat Bidet difficult to install?

Not at all. Most users install the KUMO in under 15 minutes. It comes with everything you need, just a Phillips screwdriver…requires no electrical or plumbing expertise.

Does the KUMO need batteries or power?

No. KUMO is a non-electric bidet seat, powered entirely by water pressure.

Can I adjust the water pressure on the KUMO?

Yes. The built-in control knob lets you adjust water pressure easily to suit your comfort.

Is the KUMO comfortable to sit on?

Yes. The seat is ergonomically contoured and designed to feel sturdy and smooth for daily use.

Are the nozzles on the KUMO replaceable?

Yes. The KUMO features replaceable nozzle tips, so you can swap them out periodically.

Why is a brass inlet better ?

Brass is more durable and leak-resistant than plastic. It offers better long-term performance and resists cracking or corrosion over time.

Can the KUMO be used in apartments or rental homes?

Yes! The KUMO is easy to install and remove without damaging your toilet, making it a great option for renters or temporary residences. It’s a non-invasive upgrade that enhances any bathroom.

How does it compare to the KUMO ?

The KUMO is a full toilet seat replacement with dual nozzles for front and rear cleansing, a soft-close seat, and a premium design, brass inlet, ideal for those seeking a comprehensive bidet experience. The MIZU FLOW is a slim bidet attachment that installs under your existing seat with an adjustable spray angle. Both are non-electric and eco-friendly!

Can I use it during pregnancy or postpartum?

Yes! The KUMO’s adjustable water pressure and dual nozzles provide gentle, effective cleansing, making it ideal for pregnancy or postpartum care. It offers soothing hygiene for sensitive areas, but consult a healthcare provider for personalized advice.

Does the KUMO have warm water?

Yes! The KUMO’s dual nozzles are self-cleaning, automatically rinsing before and after each use to ensure maximum hygiene and minimal maintenance.

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GENERAL FAQ

MIZU FLOW FAQ

KUMO FAQ

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